Privacy policy
Lotus Bloom Healthcare Ltd is committed to protecting your privacy and personal information.
What Information We Collect
We may collect personal information including:
Name, address, and contact details
Health and care information
Employment or recruitment details
Feedback or enquiries
How We Use Your Information
To provide safe and effective care
To meet legal and regulatory requirements
For recruitment and employment purposes
To improve our services
Data Protection
We process all personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information is stored securely and only shared when necessary and lawful.
You have the right to access, correct, or request deletion of your personal data.
Contact us if you have any questions about how we use your information.
COMPLAINTS PROCEDURE
Complaints Procedure
Lotus Bloom Healthcare Ltd is committed to providing a high-quality service. We welcome feedback and view complaints as an opportunity to improve.
How to Raise a Complaint
You can raise a concern or complaint by:
Speaking to a member of staff
Contacting management directly
Submitting your complaint in writing
All complaints will be:
Taken seriously
Treated confidentially
Investigated promptly and fairly
What Happens Next
We will acknowledge your complaint
Investigate the issue thoroughly
Provide a clear response and outcome
Take action to prevent recurrence
If you are not satisfied with our response, you have the right to escalate your complaint to the Care Quality Commission (CQC) or Staffordshire council.
We are committed to listening, learning, and improving.
Address
Park Plaza, Point South, Hayes Way, Heath Hayes, Cannock, WV12 2DD
Phone
07861779713
info@lotusbloomhealthcare.co.uk
Lotus Bloom HEALTHCARE
Compassionate, person-centred domiciliary care in Staffordshire. Supporting independence, dignity, and wellbeing at home.
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Contact us
Office Hours
Monday to Friday 9 am - 5pm
Closed Saturday and Sunday including Bank holidays
© 2026 Lotus Bloom Healthcare. All rights reserved.